805 Greenlawn Cemetery Rd., Murphy, NC 28906 (828) 837-4029 — Speak With An Engineer

Customer Support & RMA Services

Engineering-backed customer assistance, 1-year product warranty coverage, and Return Merchandise Authorization (RMA) workflows for defense and industrial global buyers.

Direct Engineer Engagement

Dedicated Engineering Technical Support

At Aegis Power Systems, we maintain a multi-layered technical support infrastructure to ensure global procurement teams, defense system integrators, and industrial OEMs receive immediate technical assistance. A dedicated lead project engineer is assigned to oversee every custom power supply design and standard COTS hardware series.

Our experienced power electronics engineering staff assists international clients throughout the complete product lifecycle—from early-stage system design, electrical schematic review, and thermal dissipation planning to environmental testing and post-delivery operations.

Engineering Support Capabilities:

  • Integration support for AC-DC converters, DC-DC modules, SOSA-aligned VPX cards, and VME power racks.
  • Compliance guidance for MIL-STD-704 (Aircraft Power), MIL-STD-1275 (Ground Vehicle), MIL-STD-461 (EMC/EMI), and MIL-STD-810 (Environmental).
  • Electrical parameter tuning, custom pinout configurations, and output voltage adjustment consultation.
  • Root-cause analysis, lifecycle maintenance planning, and technical documentation verification.

Standard 1-Year Comprehensive Warranty Protection

All Aegis Power Systems hardware products carry a standard 1-year limited warranty effective from the verified date of shipment. Our quality guarantee covers repair or replacement of power supplies experiencing functional anomalies resulting from component defect or manufacturing assembly flaw under verified standard operating parameters.

Quality-Controlled Logistics

Return Merchandise Authorization (RMA) Workflow

To ensure full traceability and AS9100D compliance, all hardware returned for inspection, recalibration, or warranty repair must undergo our structured Return Merchandise Authorization (RMA) process. Unapproved shipments will not be accepted at our domestic US manufacturing facility.

Step-by-Step RMA Process for Global Customers:

1

RMA Request & Inspection Approval

Contact our Quality Department with the unit part number, serial number, description of the observed symptom, and application environment details.

2

Issuance of Official RMA Tracking Number

Our Quality Assurance Manager will verify your request and issue a formal RMA number accompanied by return packaging and export shipping guidelines.

3

Domestic US Facility Diagnostic Evaluation

Returned power systems undergo electrical load testing, thermal imaging, and root-cause failure analysis inside our certified Murphy, NC factory.

4

Repair, Recalibration & Technical Report

Units are restored to original manufacturing specs, fully re-screened, and returned to your destination along with a comprehensive engineering evaluation report.

AS9100D & ITAR Security Assurance

As an AS9100D:2016 / ISO 9001:2015 certified, ITAR-registered US power supply manufacturer, Aegis enforces strict technical data control and cybersecurity protocols (NIST 800-171 compliant) for all technical inquiries, repair records, and international customer communications.